FAQ

What payment methods do you accept?

We currently accept Visa and Mastercard via PayPal. You do not need a PayPal account in order to make a purchase. Simply follow the checkout steps on PayPal’s secure site as you would for any other web order. However, if you do have a PayPal account, payment can be sent directly from your account. 


How fast will I receive my order?

You should typically receive your order within 5-10 business days. 


Can I change or cancel my order after it has already been placed? 

Once your order has been confirmed, it's not possible for you, or us, to change it prior to dispatch. Please contact us if you have placed an order incorrectly and we will cancel that order, allowing you to re-order the correct items.


How do I return an item or an order?

We are sorry to inform you that we do not do refund however we will exchange any items returned to us within 14 days.

If an item is faulty we will exchange it. Please note that all our items are hand-finished so there might be minor discrepancies.

 Please be sure to clearly mark your return shipment as return goods on any customs or postal forms. Once we receive payment for postage for the replacement items we will dispatch within 72 hours.

Return address can be found on the back of the postal packaging.